Home - Customer Service

This section provides useful information about energy in the home.

You can find advice and support on:

- moving home

- your bills and ways to pay, plus for Pay As You Go prepayment meters find out more about where to charge your key

- your meter

- microgeneration

- help for the elderly and disabled

- special payment packages for priority customers

You can also find ways to contact us, or tell us if you have any problems which we can help to put right:

- our phone numbers

- our complaints procedure

- our Customer Charter

We look forward to helping you.

If you need safety advice, including what to do in a power cut, if you suspect a gas leak or think your meter is faulty, please visit our Safety and emergencies section.