Scottish Hydro Electric's parent company, the Scottish and Southern Energy group (SSE), has reached the nine million energy customer accounts mark for the very first time.
As part of a continued programme to meet and beat customer expectation, Scottish Hydro Electric constantly strives to pass as many benefits to the customer as possible. These include a fair-price policy, UK-only-based call centres and extensive advice on energy efficiency.
These efforts do not go unnoticed and SSE continues to be recognised by independent researchers J.D. Power and Associates as ‘No.1 UK Domestic Electricity and Gas Supplier in Customer Satisfaction, Two Years in a Row’* and by the impartial web comparison site uSwitch as Best Overall Supplier**. uSwitch describes the company as the "benchmark for the rest of the industry" (uSwitch.com Customer Satisfaction Report).
Growth of Scottish and Southern Energy
The total number of SSE's energy customers has grown by over 500,000 since the start of this financial year on 1 April 2008 and has doubled in the seven years since the end of 2001.
Ian Marchant, Chief Executive of SSE, said: "I am very pleased that seven successive years of growth has enabled us to double our customer base to nine million. It is no coincidence that we have achieved this while being independently recognised as the customer service benchmark for the rest of the industry."
* Scottish and Southern Energy received the highest numerical score among electric and gas suppliers in the proprietary J.D. Power and Associates 2008 UK Electricity and Gas Supplier Customer Satisfaction StudySM. Study based on 2,687 online interviews with domestic electricity customers measuring six electric providers and 2,650 online interviews with domestic gas customers measuring six gas providers throughout the UK. Proprietary study results are based on experiences and perceptions of consumers surveyed online in July and August 2008.Your experiences may vary. Visit www.jdpower.com
** Scottish Hydro Electric, which is part of Scottish and Southern Energy, has been voted the UK’s Overall Best Energy Supplier in the 2006, 2007 and 2008 uSwitch satisfaction reports.