Power cuts advice

If all your power has gone off, follow this advice to get connected again.

Check your trip switch

Check your trip switch or fuses to make sure you do not have a fault with your wiring or an appliance. 

Read this advice on how to check your trip switch and fuses

Make a phone call

If you have checked your trip switch and your wiring and appliances are not faulty, phone our Emergencyline on 0800 300 999.

Please do not send us an email or use the 'Contact us' form on this site to report a power cut or a dangerous situation.

Check with your neighbours

Check if any neighbours are affected. If they are, it is more likely to be a problem with the local network. If there is a network problem, please make sure you let us know.

Find the right number for you on this list of emergency phone numbers.

Faulty wiring or appliance?

If you think you have a fault with your wiring or an appliance, check out this advice on how to isolate a fault.

If you have found a fault with your wiring, an appliance or your fuse box, it is always best to use a qualified electrician rather than try to repair the fault yourself.

Useful tips

Until the problem is fixed, you may like to use this advice on how to cope in a power cut.