How to read your electronic electricity meter

You will have an electronic meter if you’re on a Superdeal or Flexiheat price plan. You may also have one if you are on an Economy 7 price plan.

Here’s how to read your meter:

• Find the display button on the front of the meter.

• Press the button to go though the information. Note down everything that is displayed. Different electronic meters go through the information in different orders. But don’t worry -  the meter readings will be clear.

• Letters or numbers will come up on the display to show which rate the reading is for. For example:

o R1 or R2
o 1 or 2
o L or N
o Low or Normal

• Some information displayed won’t be meter readings, such as the date and time. We don’t need this information.

• Some meters show the total reading. It may have the letter ‘t’ by it. This is the total of two other meter readings added together. We don’t need the total reading.

• Sometimes you’ll need to go through all the information twice in order to get the readings.

If you have difficulty reading your electronic meter, please contact us. One of our expert advisers will be able to help.

You can give us your meter reading online or call our free Meterline service. It’s open 24 hours a day, 7 days a week.

Go back to ‘How do I read my meter?’ page