Our phone numbers

We are open 8am to 8pm Monday to Friday and 8am to 2pm Saturday unless otherwise specified.We may monitor your call to help improve our customer service.

To switch to RSPB Energy

• Electricity and gas - 0800 028 8552 (free call)
• Telephone package (talk) - 0800 107 3203 (free call)

General enquiries

• Electricity - 0800 052 5252 (free call)
• Gas - 0800 052 0567 (free call)
• talk phone service - 0845 678 0051 (local rate call)

Emergencies

Open 24 hours a day, every day of the year. Report a power cut, gas leak, or other emergency.

• Electricity emergencies - 0800 300 999 (free call)
• Gas emergencies - 0800 111 999 (free call)

Find out more in our Safety and emergencies section.

Extra services

Webchat with RSPB
You can now talk to a Customer Service agent online, in real time, using our new Live Help web chat service. It's easy to use and you can ask about any of our services and products.
Try Live Help now (you'll just need to log in or register)

Meterline
To give us a meter reading to amend your bill or give us a reading for your next bill. Open 24 hours a day, every day of the year.
0800 220 995 (free call)

Careline
Information about special services for the elderly, disabled or chronically sick.
0800 622 838 (free call)

Textline
For customers with hearing or speech difficulties who are text phone users. Textline is for typed messages only.
0800 622 839 (free call)

Energyline
For information and advice on using energy wisely. Open 8am to 5pm Monday to Friday.
0845 777 6633 (local rate call)

Press Office

We welcome enquiries from professional journalists and we provide a 24-hour service for urgent enquiries. Open 8am - 5:30pm Monday to Friday.

0845 0760 530 (local rate call; journalists only please)

For urgent enquiries out of hours, your call is routed to our Emergency Service Centre who will take your details and contact the Duty Press Officer.