Help for the elderly and disabled

We care about all of our customers. But we know that some may need an extra helping hand. That’s why we offer the following support and specialist advice:

Avoiding danger from the cold
We can help you stay warm, avoid cold-related illnesses and recognise the danger signs of being too cold.

Careline service
Careline gives you extra help with understanding your bills, advice on saving energy and a range of free, special services.

Choosing the right appliance
Choosing the right appliance makes everyday things like using your kettle and doing laundry much easier. 

Financial help
Check out the grants available for loft and cavity wall insulation for customers on a low income and the elderly.

How to keep your home warm
We’ve got helpful advice on how to keep your home warm without increasing the amount of energy you use.

Medical equipment
If you rely on home medical equipment, we can help.

Special devices and adaptors
We can give you free devices and adaptors to make it easier to use the controls, plugs and switches in your home.

Understanding your bill
If your sight or hearing is impaired we can send bills in a range of different formats so you can choose the one that’s right for you.

Visiting your property
We’ll visit you twice a year to take meter readings and we can help to give you peace of mind when we call.

Warmth without worry
It’s important you keep warm. So you can make sure your home is just the right temperature, we’ll give you a free thermometer.

Contact us

If you need help or have any questions, please contact us and our expert advisers will be happy to help.